Analyze the Customer Experience in Support/Contact Centers with Birst
Thursday, 8 August 2013 from 1:00 PM to 2:00 PM (EDT)
To truly understand the Customer Experience and performance of your Support/Contact center requires analysis from multiple systems and data sources. In 45 minutes, you will see how OKAS is leveraging Birst to transform Support & Contact Center data into actionable insights for leaders.
A CXBI (Customer Experience Business Intelligence) Advisor will take raw data from multiple data sources, define its logical business model, and then auto generate a data warehouse. They will then create ad-hoc reports and build as well as publish dashboards-all on-the-fly, all during the session.
In addition to an overview of OKAS & Birst, you will be able to ask questions for specific answers for your environment.
During this webinar we will cover:
An overview of Customer Experience Business Intelligence and Birst
How to take raw data, define its logical business model, and then auto generate a data warehouse
How to create ad-hoc reports and build as well as publish dashboards- all on-the-fly, all during the session
Review a well-established data warehouse model and end result scorecard
Join the meeting: https://join.me/okas-consulting
On PC or Mac, use any browser with Flash. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: okas-consulting
Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.
1) Depending on your location, dial:
+1.415.464.6999 (United States)
Dialing from another country? Check our international numbers. *
2) Enter conference ID: 819-030-974#
By computer via internet:
Join the meeting, click the phone icon and select 'Call via internet'. **
Your Trusted Customer Experience Business Intelligence (CXBI) Advisors
Providing strategic leadership, consultancy, technology implementation services and training.
We help organizations embed exceptional customer experience in every aspect of their Service & Support business.
Our goal is to help organizations develop the insights, knowledge and reporting necessary to understand your customers needs so you can deliver exceptional customer experiences.
We work collaboratively; providing specialized training, strategic advisory services and practical, straightforward implementations.