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Analyze the Customer Experience in Support/Contact Centers with Birst

OKAS Consulting

Thursday, 8 August 2013 from 1:00 PM to 2:00 PM (EDT)

Analyze the Customer Experience in Support/Contact Centers...

Ticket Information

Type End     Quantity
CXBI Birst Free Webinar Ended Free  

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Event Details

To  truly understand the Customer Experience  and performance of your Support/Contact center requires analysis from multiple systems and data sources.  In 45 minutes, you will see how OKAS is leveraging Birst to transform Support & Contact Center data into actionable insights for leaders.

A CXBI (Customer Experience Business Intelligence) Advisor will take raw data from multiple data sources, define its logical business model, and then auto generate a data warehouse. They will then create ad-hoc reports and build as well as publish dashboards-all on-the-fly, all during the session.

In addition to an overview of OKAS & Birst, you will be able to ask questions for specific answers for your environment.

During this webinar we will cover:

An overview of Customer Experience Business Intelligence and Birst
How to take raw data, define its logical business model, and then auto generate a data warehouse
How to create ad-hoc reports and build as well as publish dashboards- all on-the-fly, all during the session
Review a well-established data warehouse model and end result scorecard

Webinar Details:

Join the meeting: https://join.me/okas-consulting
On PC or Mac, use any browser with Flash. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: okas-consulting

Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.

By phone:
1) Depending on your location, dial:
   +1.415.464.6999 (United States)
   +1.647.955.2275 (Canada)
   Dialing from another country? Check our international numbers. *

2) Enter conference ID: 819-030-974#

By computer via internet:
Join the meeting, click the phone icon and select 'Call via internet'. **

Have questions about Analyze the Customer Experience in Support/Contact Centers with Birst? Contact OKAS Consulting

When

Organizer

OKAS Consulting

Your Trusted Customer Experience Business Intelligence (CXBI) Advisors

Providing strategic leadership, consultancy, technology implementation services and training.  

We  help organizations embed exceptional customer experience in every aspect of their Service & Support business.

Our goal is to help organizations develop the insights, knowledge and reporting necessary to understand your customers needs so you can deliver exceptional customer experiences.

We work collaboratively;   providing specialized training, strategic advisory services and practical, straightforward implementations.

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