This year's conference theme is Seek. Spark. Ignite. What gets you fired up? How do you know what to change, what to create, and what to let go? Creative tension can lead to breakthrough ideas in the library sector. Together, we can spark new solutions to the challenges we face, and light the path to future discoveries.
The conference theme is a timely call to action: be curious, take risks, and explore the unknown. If you want to engage with people who ignite innovative change, join us at the 2017 BC Library Conference.
What does it mean if a session is greyed out?
Greyed out sessions are now at room capacity. We have assigned rooms based on the Early Bird registration session selections. All sessions other than keynotes, tours, and PDI sessions are first-come, first-seated, so please arrive promptly to the sessions you wish to attend, and feel free to switch on site. We will be providing the room locations by April 5, and they will be available on the conference website as a .pdf called "Conference at a Glance."
Can I register on behalf of someone else?
If registering an attendee, please do only one registration at a time. Use your own information in the "buyer" section, and your participant's information in the "attendee" section. PLEASE forward a copy of the confirmation you receive as buyer to your participant, as they do not receive full information automatically.
Where can I contact the organizer with any questions?
What is the refund policy?
Refunds are subject to a $50 cancellation fee. Request must be made in writing before April 7, 2017. Please allow up to 4 weeks for cheque refunds to be processed. Credit card refunds may take up to 5 business days.
The name on the registration/ticket doesn't match the attendee. Is that okay?
No. Registrations are not transferrable, and the name on the registration is the name that will be on your badge. If you've made a mistake on your registration, please provide full details to email@example.com - please allow up to 4 business days for a response.
If I am speaking and have a coupon code, where do I enter it?
On the Register pop-up that shows the various registration rates, there is a link at the upper right that says “Enter Promotional Code”. Enter the code in the field that opens, and click Apply.
Why should I select my sessions? Does selecting my sessions mean a seat is reserved for me?
Selecting your sessions helps us assign our largest rooms to the sessions with highest attendance. We check for valid badges at the door but session selection does not guarantee a seat, so please plan to arrive in time to find a seat.
Once I've registered, can you switch my sessions for me?
Session selection is used as a guide for us for meeting room size allocations. You do not need to update your schedule and you may switch sessions on site on the day(s) that your registration is valid. Seating is on a first come, first seated basis.
Can I register on site?
If you register online, your badge will be available for pickup at the registration desk on Cordova Level
of the Pinnacle Hotel Harbourfront. If you have not registered online, on-site registration is subject to availability, and there is a surcharge of $50 – $100 on top of the regular rates. There may be significant delays in processing on-site registrations, so we strongly recommend registering online by April 7, 2017. Payment by cash, cheque, and credit card is accepted on site; we are unable to process debit.
Can I pay by cheque?
We prefer credit card payment if possible, but if you need to pay by cheque, please use these instructions: In the Payment section, choose Pay by Invoice. Complete all of the steps to register, and when you receive your confirmation, please print and mail a copy of this with your cheque. Please ensure that payment arrives at BCLA by April 7, 2017. The confirmation you receive is Eventbrite’s only “invoice” and it may not be sufficient for your accounting purposes, which is one of the reasons we recommend credit care payments. Please use the Order Number as your Invoice Number.
Are the Wednesday Professional Development Institute sessions included in registration?
No - registration for the PDI sessions is on a separate form, and has a separate cost. Please visit bclaconnect.ca for more information as it is available. Registration must be completed by April 7, 2017.