$1,597

2018 Western Canada ACC Excellence Summit April 24-26, 2018

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Location

Fantasyland Hotel West Edmonton Mall

17700 87 Avenue Northwest

Edmonton, AB T5T 4V4

Canada

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Discover ​ways ​to ​positively ​impact ​your ​organization ​and ​the ​customers ​you ​serve ​as ​you're ​immersed ​in ​leadership, ​service ​and ​employee ​engagement ​at ​the ​three-day ​ACC ​Excellence ​Summit ​featuring ​Disney ​Institute ​April ​24-26, ​2018 ​at ​Fantasyland ​Hotel ​West ​Edmonton ​Mall ​Conference ​Centre ​in ​Edmonton ​Alberta. ​

What ​you ​will ​learn, ​cost, ​what’s ​included ​and ​testimonials ​are ​below.

For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement.

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

Throughout these courses, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.

ACC Excellence Summit
featuring Disney Institute presenting Disney's Approach To Leadership Excellence, Disney's Approach To Employee Engagement, and Disney's Approach To Quality Service

Date: April 24-26, 2018

Time: 8:30am - 4:30pm daily
Registration Coffee, Tea and Snacks opens at 7:30 am daily

Location: Fantasyland Hotel West Edmonton Mall Conference Centre 1
7700 87 Ave NW, Edmonton, AB T5T 4V4

What you will learn? See Below

Cost: $1597 per person*
Cost includes: 3 Disney Institute course specific participant guides for each day, parking, Wi-Fi, lunch, coffee, tea and treats plus 3 personalized course specific
***Disney Institute Certificates*** to add to your credentials and ***Disney InstituteGraduation Ears*** to celebrate YOUR graduation from all three programs
*Canada Alberta Job Grant will share the cost of this training for eligible Alberta Employees. Email info@investinyou.today for details and eligibility

2016/17 testimonials below

What you will learn Day 1 of the ACC Excellence Summit Disney's Approach To Leadership Excellence

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Determine how you can differentiate your service to become a provider of choice.
  • Design quality service standards to create a consistent service experience.
  • Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.

What you will learn Day 2 of the ACC Excellence Summit Disney's Approach To Employee Engagement

  • Adapt time-tested Disney business insights to assess and improve your organizational culture.
  • Shape your organization's culture based on desired employee behaviors, and select people who are right-fit for your culture.
  • Adapt training strategies that ensure employees are confident in their roles by creating a holistic plan that drives employee engagement.
  • Develop high-quality communication that strengthens your organization's culture and engages your employees.
  • Create a supportive environment through genuine care, including employee recognition and the elimination of workplace hassles.

What you will learn Day 3 of the ACC Excellence Summit Disney's Approach To Quality Service

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Determine how you can differentiate your service to become a provider of choice.
  • Design quality service standards to create a consistent service experience.
  • Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.

2016/17 Testimonials

"The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable.” ~STEVE WHITTINGTON Vice President Marketing and Customer Experience FLAMAN - Group of Companies"

Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday since taking my very first Disney training in Regina. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in Saskatchewan

Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

FAQs

What's the refund policy?

All ticket sales are final; no refunds. Name substitutions/changes are permitted by Invest in You Today by email info@investinyou.today on before April 23, 2018.

FAQs

How can I contact the organizer with any questions?

You may text or call 780.518.1495 or 604.619.9393

As to Disney artwork/properties: © Disney "Although Disney Institute is presenting this program, the sponsor of this program, Alberta Chambers of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. Alberta Chambers of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Alberta Chambers of Commerce."

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Date and Time

Location

Fantasyland Hotel West Edmonton Mall

17700 87 Avenue Northwest

Edmonton, AB T5T 4V4

Canada

View Map

Refund Policy

No Refunds

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