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Location

The Best Western Premier Calgary Plaza Hotel & Conference Centre

1316 33rd Street NE

Calgary, AB T2A 6B6

Canada

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Refund Policy

Refund Policy

No Refunds

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Description

*LAST TIME IN CALGARY for the foreseeable future*

WANT TO?

  • Enhance Your Customers' Experiences?

  • Learn the Power of a Leader's Values & Vision?

  • Create a Winning Team Culture?


This Summit brings to life over 90 years of Disney's proven best practices and business insights - insights that you can take away and immediately start implementing to your industry.

Discover ​ways ​to ​positively ​impact ​your ​organization ​and ​the ​customers ​you ​serve ​as ​you're ​immersed ​in ​leadership, ​service ​and ​employee ​engagement ​at ​the ​three-day ​ACC ​Excellence ​Summit ​featuring ​Disney ​Institute ​presenting Disney's Approach To Leadership Excellence, Disney's Approach To Employee Engagement, and Disney's Approach To Quality Service

March 3-5, 2020 at ​the Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary Alberta. ​

For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement.

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

Throughout the ACC Excellence Summit, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.

DAY 1 - Disney's Approach To Leadership Excellence

Put Into Action the Values and Vision that Will Allow Your Business to Thrive

Learn How To:

  • Identify the personal and organizational values that drive you as a leader
  • Create alignment between your personal values and vision and those of the business or team
  • Share a compelling vision for the future that drives action today
  • Understand the values-infused role of a leader in culture-building and team support
  • Sustain your organization's values and vision during times of change
  • Establish your own legacy as a leader

DAY 2 - Disney's Approach To Employee Engagement

Enhance Your Work Culture, Improve Your Business Outcomes

Learn How To:

  • Adapt Disney business insights to assess and improve your organizational culture
  • Shape your work culture based on desired employee behaviors and select people who are a right fit
  • Use training strategies that ensure employees are confident in their roles
  • Improve communication, empower employees and strengthen morale
  • Create a supportive environment through genuine care and recognition programs

DAY 3 - Disney's Approach To Quality Service

Discover Why Delivering Exceptional Customer Service is All in the Details

Learn How To:

  • Assess and improve your organization's commitment to quality service
  • Differentiate and elevate your service to become a provider of choice
  • Design standards for quality service and create a consistent service experience
  • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations

Date: March 3-5, 2020

Time: 8:30am - 4:30pm daily
Registration, Coffee, Tea and Continental Breakfast opens at 7:30 am daily

Location: The Best Western Premier Calgary Plaza Hotel & Conference Centre 1316 33rd Street NE Calgary Alberta


Cost:
$1797* Canadian per person while quantities last
Groups of 8 or more receive VIP reserved seating & VIP early entry with dedicated VIP registration
Groups of 20 or more receive additional rewards and customized registration email info@investinyou.today

Cost includes: 3 Disney Institute course specific participant guides for each day, parking, Wi-Fi, lunch, coffee, tea and treats plus 3 personalized course specific ***Disney Institute Certificates*** to add to your credentials and ***Disney Institute Graduation Ears*** to celebrate YOUR graduation from all three programs

Refund Policy: All ticket sales are final. Name substitutions/changes are permitted if received in writing by original ticket holder by February 25, 2020 without penalty. Name changes received after February 25th, 2020 will be subject to a $75.00 change processing fee.

*Canada Alberta Job Grant will contribute 2/3's of the cost of this training for eligible Alberta Employees of eligible private companies and non-profit organizations. Some restrictions apply. Travel costs are also available for eligible employees over 100km's outside of Calgary and Edmonton. Email info@investinyou.today for eligibility and further details

If you will be submitting a job grant application online, to meet the grant guidelines, you must NOT PAY for any seats prior to submitting your online job grant application. If you wish to reserve your seats while you are going through the on line job grant application email info@investinyou.today

If you are not eligible for the Alberta Job Grant - Hakuna Matata - with Alberta Chambers of Commerce sponsorship you are already receiving over 300% savings in Canada at this Summit + travel and exchange rate costs

Testimonials

"I'm so motivated to integrate and synthesize everything I've learned. My mind is so full of ideas and inspiration #ACCExcellenceSummit" ~ Stephanie Mok Resource Development Manager Calgary Folk Festival

Learning all the skills I need to soar as a leader at #ACCExcellenceSummit #dontjustflysoar ~ Landra Walker

"Our leadership team spent the week learning at the #ACCExcellenceSummit. It was three days of learning how to engage and inspire staff, all the while creating a workplace culture focused on values." ~Innovative Mortgage

"If there is ever a possibility of getting your entire business to this training - DO IT" ~Eliza Hayes, Lasik
MD

"The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable.” ~Steve Whittington Vice President Marketing and Customer Experience FLAMAN - Group of Companies"

Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in Saskatchewan

FAQs

What's the refund policy?

All ticket sales are final; no refunds. Name substitutions/changes are permitted by Invest in You Today by email info@investinyou.today before February 25, 2020 without penalty. Name changes received after February 25th, 2020 will be subject to a $75.00 change processing fee.

FAQs

How can I contact the organizer with any questions?

You may text or call 780.518.1495 or 604.619.9393
Email: info@investinyou.today

As to Disney artwork/properties: © Disney "Although Disney Institute is presenting this program, the sponsor of this program, Alberta Chambers of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. Alberta Chambers of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Alberta Chambers of Commerce."

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Date and Time

Location

The Best Western Premier Calgary Plaza Hotel & Conference Centre

1316 33rd Street NE

Calgary, AB T2A 6B6

Canada

View Map

Refund Policy

No Refunds

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