$599 – $799

5 Star Customer Service

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Hilton Airport Road

5875 Airport Rd

Missesauga, L4V 1N1

Canada

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What is Customer Service? What is it that your customers are expecting in this day and age. What has changed, and how can we deliver the kind of service that our customer want and expect.

Learn the skills and mindset that Rits Carlton, Disney, Apple and other great companies have and they comitment to service. Implement this service quality to WOW your customers.

In this training you will earn the following.

5 Star Customer Service

  • The customer service gap!

  • The new service reality!

  • The importance of 5 Star Customer service!

  • What do your customers really want?

  • Core competence of 5 Star Customer Service!

  • Are You Over Managing or Micro Managing?

  • What is your core corporate purpose?

  • What are your quality standards?

  • The dirty fork theory!

  • Quality Standards!

  • What is your promise?

  • What is your safety net?

  • Key Take away!

Key Training Activities

  • Activity #1: What Customers Want
  • Activity #2: 4 Versus 5 Star Service
  • Activity #3: Over-Management vs. Micro-management
  • Activity #4: 7 Touch Point Gap Analysis
  • Activity #5: Safety Net Protocols

Join us Friday, May 1, 2017

8:30am – Registration & networking

9:00am – Sharp, Training starts
12:00pm – Lunch

13:15pm – Sharp, Training starts
17:30pm – End of training

For questions please contact:

Marc Mousseau
Event Trainer & Speaker
marc@pozitivepracticemanagement.com

or by phone at
844-244-6272

Refund Policy and 100% Moeny Back Guarantee

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Date and Time

Location

Hilton Airport Road

5875 Airport Rd

Missesauga, L4V 1N1

Canada

View Map

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