$175 – $200

Academic Calendar: Mediation – Facilitating Conflict Resolution (2 Days)

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Location

Redpoll Centre at Shell Place

1 C.A. Knight Way

Redpoll Centre at Shell Place

Fort McMurray, Alberta T9H 5C5

Canada

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Event description

Description

The Hub Family Resource Centre and FuseSocial are excited to bring Mediation – Facilitating Conflict Resolution training to Wood Buffalo!

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.

Topics Include:

• The Alternative Dispute Resolution Spectrum

• Types of Mediation

• Understanding Conflict Dynamics

• Assessing the Conflict

• Road Blocks to Effective Mediation

• Qualities of a Mediator

• Key Mediation Skills and Strategies

• How to Introduce the Mediation Process

• Pre-Mediation Considerations

• The Five Phases of Mediation

• Post-Mediation Considerations

Target Audience

This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.

Learning Objectives

At the end of this workshop, participants should be able to:

• Understand what mediation is useful for and how it works as a tool for resolving disputes

• Identify and understand the role of the mediator as a distinct way of working with people

• Prepare themselves and participants for a mediation process

• Apply a process for conducting a face-to-face mediation

• Navigate different types of conflict within a mediation process

• Conclude and follow-up after a mediation


Date: September 10 & 11, 2019 (2-day workshop)

Time: 8:30am - 4:30pm

Location: Redpoll Center at Shell Place, 1 C.A. Knight Way, Fort McMurray, Alberta


Training facilitated by ACHIEVE Centre for Leadership & Workplace Performance


Brown Bag Workshop - guests are invited to bring their own lunch or enjoy lunch on Macdonald Island

Coffee/refreshments provided

This Academic Calendar workshop is proudly supported by The Hub Family Resource Centre and FuseSocial.
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Date and Time

Location

Redpoll Centre at Shell Place

1 C.A. Knight Way

Redpoll Centre at Shell Place

Fort McMurray, Alberta T9H 5C5

Canada

View Map

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