$39.99 – $199

Achieving Excellence in Customer Service and Fund Development

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Fredericton Inn

1315 Regent Street

Fredericton, NB E3C 1A1

Canada

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Great customer service is what will make the business or break it! Jim Sengal, the founder of Costco, says it well: 'culture is the only thing that matters'. Is yours a culture of great customer/ client/ family service?

Why will this workshop be valuable for your organization or company?

  • You will gain a keen understanding of the difference between average and great customer service
  • Recognize that consumers and receivers of service have a crucial role in your organization's brand and identity
  • Learn how to write a case for support
  • Gain heightened awareness of what great client & family service means and its connection to the success of an organization to raise non-governmental support
  • Encourage organizations and companies to look at accessing funds in in the marketplace to increase profitability
  • Learn how to organize a campaign and/or a foundation for your organization

Speakers:

Dave Carroll, songwriter, originator of “United Breaks Guitars”, a video that literally went viral and changed an industry. Dave is in demand around the world as a feature speaker in customer service.

Karen Flam is a native of New Brunswick who is, by any measure, one of the most successful institutional fund developers in Canada. She has been the Director of the Donald Berman Maimonides Geriatric Centre Foundation in Montreal since 2002 and the director of the Jewish Hospital of Hope Eldercare Foundation since 2014. As Foundation Director, Karen has led the DB Maimonides Foundation to raise over $40 million including the $7.5 million Suite of Dreams Campaign.


Contact foundation@nashwaakvilla.ca with questions related to this event.


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Date and Time

Location

Fredericton Inn

1315 Regent Street

Fredericton, NB E3C 1A1

Canada

View Map

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