Actions and Detail Panel
Fri, 21 April 2017, 10:00 AM – 4:30 PM MDT
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information and responding to it in order to clarify and elicit more information. This one-day workshop will help you develop and practice your active listening skills.
This one-day workshop will help you:
Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Create a listening mindset using framing, positive intent, and focus
Be genuine in your communications
Understand the communication process
Ask questions, probe for information, and use paraphrasing techniques
Build relationships to create an authentic communication experience
Identify common listening problems and solutions
You will spend the first part of your day getting to know other students and learning what will take place during the workshop. You will also have an opportunity to identify your personal learning objectives.
Defining Active Listening
To begin, you will learn what active listening is all about. You will also consider the characteristics of good listeners and get some tips for active listening.
Body Language Basics
In this session, you will learn why body language is so important when communicating. You will also consider positive and negative body language messages.
Attitude is Everything!
Next, you will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
You will learn how to use questions, probing tools and paraphrasing to encourage others to speak. You will also learn about the communication process and the ladder of inference.