$69 – $89

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Location

Volunteer Victoria

620 View Street

#306

Victoria, BC V8W 1J6

Canada

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Refund Policy

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

Event description

Description

In this three hour introductory workshop, you will learn what a customer-focused environment looks like (spoiler alert - it’s not just about the customers!) and how to create one within your own organization. Topics will include:
- Who are Your Customers?
- Creating a Customer Service Vision
- Elements of a Service Culture
- Service Breakdown and How to Recover
- Building High-Performance Teams
- Service Checklist/Assessment

Learning Objectives:

1. A clear understanding of who their customer is and what they expect.
2. Knowledge of the ‘Four Elements of a Service Culture’.
3. An organizational assessment and improvement plan.

About the facilitator:

Frank has over 30 years of experience and a passion to help people succeed.

He’s seen what happens when individuals and organizations encounter hurdles to reaching their goals are given the right tools to prosper, and he loves nothing more than to help make that happen.
His collaborative and holistic approach to developing sustainable solutions has helped dozens of non-profits, co-ops, entrepreneurs, small businesses, and social enterprises flourish.
As a certified facilitator, coach, trainer, and consultant, Frank will work with you to come up with customized solutions that work for your organization. Whether it’s improving processes and systems to make your operations more efficient; facilitating the creation of your functional strategic plan; helping with your business plan or feasibility study; understanding the story that the financial reports are telling you, or creating solid marketing strategies to grow your organization, Frank will help you bridge the gap between business best practice and the greater good.
Frank’s solid reputation in the community means that he’s able to bring other qualified people on board to provide wraparound supports, further enhancing your plan going forward.
Growth. Made simple.

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Date and Time

Location

Volunteer Victoria

620 View Street

#306

Victoria, BC V8W 1J6

Canada

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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