395 $

Managing Complaints - Vital Learning

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60 George St

60 George Street

Ottawa, ON K1N 8W5

Canada

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Description de l'événement

Description

Part of the Leadership Essentials Skills series from VitalLearning™, this course provides team leaders with a productive and supportive approach to handle team members complaints. Specifically, the participants will learn to:

  • Recognize that all team member complaints must be dealt with, rather than ignored or dismissed.
  • Identify the potential underlying issues of the complaint to determine the reasons or causes.
  • Determine and address the underlying issues of the complaint to resolve the problem.
  • Use active listening skills to verify understanding and determine the facts of the situation.
  • Use the Managing Complaints Skill Points to plan and conduct a meeting with your team member
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Date et heure

Endroit

60 George St

60 George Street

Ottawa, ON K1N 8W5

Canada

Afficher la carte

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