Part of the Leadership Essentials Skills series from VitalLearning™, this course provides team leaders with a productive and supportive approach to handle team member conflicts. Specifically, the participants will learn to:
- Understand the impact that unresolved conflicts have on work, team members and the organization.
- Identify the four phases of conflict and understand the appropriate time to intervene.
- Distinguish between work-related and people-related conflicts to determine how to best handle the conflict.
- Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.