You are invited to attend a free session "Business Service Management, The rise of ITIL".
In this session we will be discussing the concept of Business Service Management: benefits, issues, challenges and introduction to ITIL methodology and show how ITIL helps organizations for delivering better services to their clients.
6:00 - 6:15 Networking
6:15 - 7:15 Session Presentation
7:15 - 7:30 General discussions
Free parking available.