CIPHI Ontario Seminar Series: Lean, Efficient and Effective Services in th...

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Governments around the world want to deliver better services to its citizens. There is also a greater demand to get ‘value for money’ at all levels of government. This has placed the spotlight on “lean” techniques and finding efficiency and effectiveness in how public sector services are designed and delivered. This seminar will focus on themes and principles of a lean approach that can be utilized in public health and some challenges that need to be addressed.

By the end of this session, participants will:

  • Understand some key concepts of lean and continuous improvement themes and principles;
  • Implement lean six sigma methodology to improve processes in public health programs;
  • Identify ways to be efficient in their daily practice;
  • Know where to find useful and helpful tools and information to enhance their practice of continuous improvement.

Presenter: Glenn Tombia

Glenn Tombia has led continuous improvement initiatives in manufacturing, financial services and in health services sector. He has been with the Region of Peel Health Department for over five years, most recently as a Process Specialist. Glenn received a Bachelor of Commerce in Marketing Management from the University of Guelph, a Masters Certification in Lean Six Sigma Black Belt from Villanova University and is a graduate of the Master of Business Administration (MBA) Sustainable Commerce program at the University of Guelph.

The Canadian Institute of Public Health Inspectors (CIPHI) Seminar Series is approved by Council of Professional Experience for professional development hours (PDHs) for members of CIPHI. For more information, contact

DISCLAIMER: The opinions expressed by speakers and moderators do not necessarily reflect the official policies or views of Public Health Ontario, nor does the mention of trade names, commercial practices, or organizations imply endorsement by Public Health Ontario.


Stay up to date on upcoming CIPHI Seminar Series events by visiting our schedule. For comments or questions about this series, please email PHO Events (

Public Health Ontario is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations to participate in this event, please contact 647-260-7100 or

Glenn Tombia

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