Free

City of Toronto-De-escalation Training for Street-Front Retailers

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Learn how to use customer service and supportive communication for de-escalation in your workplace.

About this Event

During these challenging times, stress levels are higher for everyone. In this

webinar, we'll explore using supportive communication and de-escalation skills

in the era of COVID-19 as well as with individuals who may be

street-involved or displaying agitated behaviours.

Each session has a maximum of 25 attendees.

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