City of Toronto-De-escalation Training for Street-Front Retailers
Event Information
Event description
Learn how to use customer service and supportive communication for de-escalation in your workplace.
About this Event
During these challenging times, stress levels are higher for everyone. In this
webinar, we'll explore using supportive communication and de-escalation skills
in the era of COVID-19 as well as with individuals who may be
street-involved or displaying agitated behaviours.
Each session has a maximum of 25 attendees.
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