Combining ITIL&COBIT for Service Management Improvement Training Melbourne

Course Overview:

This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement.

ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs.

The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services.

This course is interactive and thought provoking and includes:

Group discussions

Expert videos

Role plays

Assignments

References to the Axelos publication: “Interfacing and Adopting ITIL and COBIT”

Practical “take-aways”

Target Audience:

The course is aimed at business and IT management and encourages interaction and the exchange of practical insights and approaches.

Learning Objectives:

At the end of this course, you will be able to:

Understand the context of business and IT alignment.

Identify the benefits of aligning the COBIT5 and ITIL frameworks.

Identify the business risks of IT services.

Identify the drivers affecting service management.

Explain how to align IT services with enterprise objectives and risks.

Explain how to use the COBIT 5 goal and risk cascade.

Analyze how to prioritize and focus on critical process areas.

Understand how to drive and initiate an improvement plan.

Recognize drivers/pain points for improvement.

Explain continual improvement and the need to monitor benefits.

Benefits of Taking This Course:

The course will help you utilize ITIL and COBIT as complementary tools, resulting in improved service management capability that is aligned with business and governance requirements. It will help you engage with executive management and gain support for and a focus on a service management improvement program.

Follow-on Courses:

The following courses would be suitable to gain more insight into ITIL and COBIT:

ITIL Practitioner

ITIL Intermediate

ITIL Expert

COBIT Implementation

Prerequisites:

General understanding of the ITIL and COBIT Frameworks.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Examination:

There is no exam for this course.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

MODULE 1: COURSE INTRODUCTION

Let’s Get to Know Each Other

Course Overview

Course Learning Objectives

Course Learning Style

Course Agenda

Course Book Structure

MODULE 2: BUSINESS AND IT CONTEXT

Module Learning Objectives

Module Topics

The Need for Good Practices

The ITIL Experience

The COBIT Experience

Benefits of Integrating ITIL and COBIT

Debrief

MODULE 3: GOVERNANCE AND MANAGEMENT OF IT SERVICES

Module Learning Objectives

Module Topics

IT Service Management Challenges – Group Discussion

Business and IT Service Provider Relationships – Role Play

Debrief

MODULE 4: IMPLEMENTATION STRATEGY

Module Learning Objectives

Module Topics

Aligning Management of Services to Business Needs – Group Discussion

Using the Goals Cascade – Reading

Selecting Priority Processes – Assignment

Debrief

MODULE 5: INITIATING AN ACTION PLAN ‒ THE BUSINESS CASE

Module Learning Objectives

Module Topics

Initiating an Improvement Plan – Group Discussion

Continual Improvement – Reading and Assignment

Debrief