How many times have you wanted to express yourself more clearly, but you hesitated out of fear that you would be misunderstood, rejected or even punished? Have you ever felt trapped in a situation and felt your only option was to lash out in anger in order to be heard? The consequences of choosing either of the above options can be quite destructive for any relationship. On the job, they can lead to real breakdown and dysfunction. There is a middle ground. It is called assertiveness, a way of simply saying how you feel and asking for the things you need that still respects and preserves the rights of others. Positive and complete interpersonal communication skills must involve direct and honest expression of one's needs, feelings, and opinions without threatening others. Assertiveness is an important step towards control over one's own life and towards building positive relationships with others.
This course will help you build the skills you need to express yourself constructively and effectively in any situation. It focuses on specific techniques to communicate assertively in a variety of situations.
Key Learning Points:
- Clarify the different styles of communication
- Identify personal barriers to communicating assertively
- Say "no" without feeling guilty and without giving offense
- Learn different strategies to be assertive without being personal
Host: Faculty of Graduate Studies & Talent Acquisition & Development