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Conflict Management & Resolution - Public Workshop

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Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

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Conflict hurts organizations in many ways, some very obvious and some hidden – and perhaps even more damaging. With tight deadlines, limited resources, high expectations and differing personalities, it’s easy for the members of a group or team to get caught up in conflict. But, for most groups, conflict is both preventable and resolvable.

Yet many work-related groups operate with unresolved conflicts simmering beneath the surface. Even if such conflicts never come to the surface, they can still drain a group’s brilliance, creativity, productivity, and morale. A lack of harmony has many costs, whether we recognize them or not.

This program is designed to assist professionals with understanding conflict, recognizing what causes conflict and how to prevent or resolve it when it happens. The goal of this program is to enhance your opportunities to effectively negotiate solutions to the conflicts you confront in your work.

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Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

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