Actions and Detail Panel
Conflict Resolution - Dealing With Difficult People
Sat, 29 October 2016, 8:30 AM – 4:30 PM EDT
The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People.
Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above.
Dealing with Change
The Agreement Frame
The Ten Commandments of Change
Dealing with Problems
Causes of Difficult Behavior
The Five-Step Process
Negative vs. Positive Interactions
Why Don’t People do what They Are Supposed To?
o Guidelines for Assertive Anger
o Some Lessons from the Works of Others