$90 – $100

Conflict Resolution

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Location

The Redpoll Center at Shell Place - Large Boardroom

1 C. A. Knight Way

RedPoll Boardroom - United Way

Fort Mcmurray, Alberta T9H 2K6

Canada

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Event description

Description

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Some of the Topics Reviewed

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Training delivered by the ACHIEVE Centre for Leadership and Workplace Performance

Date: March 13, 2019

Time: 9:00am – 4:00pm

Location: Redpoll Centre at Shell Place – large boardroom

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Date and Time

Location

The Redpoll Center at Shell Place - Large Boardroom

1 C. A. Knight Way

RedPoll Boardroom - United Way

Fort Mcmurray, Alberta T9H 2K6

Canada

View Map

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