This is an active listening course, aimed at individuals who interact with vulnerable customers in their roles. The course provides participants with the tools and techniques to identify, interact with and signpost vulnerable individuals.

This course will take place in two three hour sessions as detailed below. You need to attend both sessions to receive a certificate.

15/02/22 - 9.30 - 12.30

15/02/22 - 13:30 - 16:30

At the end of this course attendees will be able to:

• Identify factors that can create vulnerability.
• Assess emotional health using the Emotional Health Scale.
• Recognise signs of vulnerability in others.
• Explore and practise active listening skills.
• End conversations sensitively and effectively.
• Signpost people to sources of additional support.

Additional information:

Course resources:

• Digital workbook

Attendee feedback:

The training has helped ensure that our staff are equipped to engage with customers in a sensitive and compassionate way. They have also helped our staff to develop the emotional skills to cope with the personal stress of handling such emotive calls on a daily basis - Specialist debt recovery agency.

Digital platform:

• Zoom

Pre-course information:

• Strong internet connection to enable them to interact in this format
• Access to a quiet area
• Ideally access to headsets with a microphone to exclude external noise interruption

Joining instructions will be sent to you prior to the start of your course.

FAQs

How can I contact the organiser with any questions?

For urgent enquiries on the day call 0208 394 8349

What's the refund policy?

Refunds are available for cancellations 30 days prior to the event.