US$99.95 – US$199.95

Customer-Driven Superior Service (ASQ Service Quality Division Workshop)

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Location

The Lowe's Corporate Campus

1000 Lowe's Blvd

Mooresville, NC 28117

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

The Service Quality Division is pleased to announce that registration is now open for our upcoming one-day workshop, Customer-Driven Superior Service, to be held Thursday, September 13, in the Charlotte, NC, metro area. We look forward to seeing you there!


Service quality is a key component of ensuring positive experiences. Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships. In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions. Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.


Attendees are eligible for 1.0 Recertification Units (RU's)

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Date and Time

Location

The Lowe's Corporate Campus

1000 Lowe's Blvd

Mooresville, NC 28117

View Map

Refund Policy

Refunds up to 30 days before event

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