CA$10

Customer Experience Management Workshop

Event Information

Share this event

Date and Time

Location

Location

St. Thomas Public Library

153 Curtis St.

St Thomas, ON N5P 2V1

Canada

View Map

Refund Policy

Refund Policy

Refunds up to 1 day before event

Event description

Description

Strengthen Your Brand by Making Your Customer's Journey a Memorable One

Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”

Consumers are taking an increasing number of things into consideration when making a decision on where to spend. There is more and more of an emphasis on building relationships with your customers than ever before.

In order to stay competitive there is a need to grow, adapt and be in tune with new standards. Organizations are implementing a social media presence and more convenient options for customer support because they are now required to do so in order to compete. But who prefers being reactive? Let's take a proactive approach to the future of your business.

In this workshop you will learn:

  1. What is Customer Experience Management? Revamping the traditional buying hierarchy.
  2. What is a Customer Journey Map? The 6 pillars.
  3. What a Journey Map looks like for your business. Create a map unique to your business.
  4. Why is this important? Creating value through the customer experience.
  5. The Difficult Situation. How to handle unhappy customers through various mediums.
  6. Customer Loyalty. The importance of the return-customer.

Customer experience is the new competitive differentiator. - Gartner

.Acumen InnovationAcumen Innovation is an Ontario based consulting firm that specializes in small and mid-sized business growth and development.

"While large consulting firms cater to the top 2% of businesses in Canada, we're delighted to support the 98%. We've already started with our local communities and cities with a greater goal in mind; a better business environment for everyone with mutual gain."

Matthew Davidson brings nearly 15 years of hospitality and customer service leadership skills, particularly in Customer Experience Management. Matt is an avid public speaker and published columnist.

John Hart has a comprehensive knowledge of customer experience innovations alongside his unique aptitude for developing highly effective teams. It's these unique strengths that help A.I. support local businesses in developing and managing an enhanced and more profitable Business Experience.

In this workshop you will learn how to get started on customer experience management and move your business forward into the world of customer experience to build loyalty. You can't afford to miss this.

Tickets $15+ tax

If you are a current Elgin/St Thomas SBEC program participant, please call Tara at 519-631-1680 x4503 regarding registration.


Share with friends

Date and Time

Location

St. Thomas Public Library

153 Curtis St.

St Thomas, ON N5P 2V1

Canada

View Map

Refund Policy

Refunds up to 1 day before event

Save This Event

Event Saved