Customer Service Essentials 1 Day Training in Melbourne

Customer Service Essentials 1 Day Training in Melbourne

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From A$633.03

Location

Regus - Melbourne 120 Collins Street

Level 31 & 50, 120 Collins Street

Melbourne, VIC 3000

Australia

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Refund policy

Refunds up to 7 days before event

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.

Course Topics:

Assessing your attitude to customer service

Practicing verbal and vocal skills

Handling customer complaints and difficult situations

Demonstrating empathy and building rapport

Defining the Golden Rules for Success

Course Feature:

You Will Learn How To:

Adopt a confident, consistent approach that ensures great service

Apply best practice communication techniques to connect with your customers

Choose and apply techniques that create customer loyalty and exceed expectations

Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate.

Who can Attend?

No formal prerequisites are required to attend this course.

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