Vulnerable Customers : Who Cares about Accessibility in Financial Services?
Vulnerable Customers : Who Cares about Accessibility in Financial Services?
Fri, Mar 24, 9:30 AM
Clayton Hotel Ballsbridge • Dublin 4
€100
Actions Panel
Customer Service Essentials Training in Ireland
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
When and where
Date and time
Location
For venue details reach us at: info@academyforpros.com T12 W7CV Dublin Ireland
Map and directions
How to get there
Refund Policy
Refunds up to 7 days before event
About this event
Certificate: Course Completion Certificate Language: English
Duration: 1 Day Credits: 8
Course Delivery: Classroom/ Virtual Live/ On-Site
Location: Dublin, Cork, Dun Laoghaire, Luimneach, Gaillimh, Tallaght, Waterford, Swords, Drogheda, Dundalk, Navan, Ennis, Balbriggan, Tralee, Sandyford
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
- Assessing your attitude to customer service
- Practicing verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Academy for Pros
Who can Attend?
No formal prerequisites are required to attend this course.
Note:
However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@academyforpros.com for dates and details of Instructor Led Live Virtual Session.
If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at info@academyforpros.com for more details about on-site or corporate training.
Offers:
Groups of 3 people 10% Discount
Groups of 5 people 15% Discount
Groups of 10 people 20% Discount