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Customer Service Superstars - Registration

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PLEASE NOTE: Your registration only shows the first date of this course. The second half-day takes place the following day. Please make sure you add BOTH sessions to your calendar. Thank you for registering for our Customer Service Superstars two half-day sessions. You will receive an email directly from HWTC with your login information for the program. If you have not seen this information within three business days, please check your spam filter and if you don't find it there, contact tassandra@hospitalitytrainingcentre.com. Interested in attending more workshops? Check out our other free Hospitality EDGE courses: Safe Workplace Essentials - https://hwtc-safe-workplace.eventbrite.ca Back-to-Work Bootcamp - https://hwtc-back-to-work-bootcamp.eventbrite.ca

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Sales Have Ended

Registrations are closed
PLEASE NOTE: Your registration only shows the first date of this course. The second half-day takes place the following day. Please make sure you add BOTH sessions to your calendar. Thank you for registering for our Customer Service Superstars two half-day sessions. You will receive an email directly from HWTC with your login information for the program. If you have not seen this information within three business days, please check your spam filter and if you don't find it there, contact tassandra@hospitalitytrainingcentre.com. Interested in attending more workshops? Check out our other free Hospitality EDGE courses: Safe Workplace Essentials - https://hwtc-safe-workplace.eventbrite.ca Back-to-Work Bootcamp - https://hwtc-back-to-work-bootcamp.eventbrite.ca
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Hospitality Workers Training Centre's Customer Service Superstars will prepare you to successfully re-enter the workforce!

About this event

IMPORTANT - This workshop is available to employers and employees in the Toronto, Brampton, Mississauga regions. Open to tourism and hospitality workers, regardless of work status, and those interested in entering the field.

Exceptional customer service sets businesses – and workers – apart

In this two half-day workshop, HWTC will help prepare you for the post-Covid 19 workplace by giving you the tools you need to become a customer service superstar.

Our expert team of Facilitator/Instructors and Coaches will help you:

  • Refresh basic customer service skills;
  • Understand the importance of teamwork in a customer service environment;
  • Address cultural awareness and unconscious bias;
  • Learn to manage complaints and difficult customers;
  • Review phone and email etiquette;
  • Develop a mindset that supports customer service excellence.

These are among the most valuable transferable skills you need to advance your career as a customer service superstar in any field.

Available session dates (You only need to register for one of these occurrences):

*Please note this course is two half days*

Nov 15 – 16 – 9:00 a.m. – 12:30 p.m..

Dec 6 – 7 – 1:30 p.m. – 5:00 p.m.

Visit https://hospitalitytrainingcentre.com/ to learn more about HWTC or you can call us at 1-888-777-HWTC (4982)

Interested in attending more workshops? Check out our other free Hospitality EDGE courses:

Safe Workplace Essentials - https://hwtc-safe-workplace.eventbrite.ca

Back-to-Work Bootcamp - https://hwtc-back-to-work-bootcamp.eventbrite.ca

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Organizer Hospitality Workers Training Centre

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The Hospitality Workers Training Centre (HWTC) is a non-profit organization that provides relevant training and programs that meet your work and life needs and align with the needs of the Hospitality industry.

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