Customer Service Training - Managing Customer Service
$99
Customer Service Training - Managing Customer Service

Customer Service Training - Managing Customer Service

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Ability Career Training

627 Main St. E Unit 102

Hamilton, ON, Canada

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Event description

Description

The need for leading, promoting, and enhancing a customer focused culture, are essential within every organization. Leading, creating, and enhancing a customer focused culture are essential within government departments.

 

This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As we discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a “re-energizing time" to build and expand from where you are now.

 

    Introduction and Course Overview

    Changes in Customer Service

  • o   Identifying Change

  • o   Identifying Your Customers

    Creating Excellence

    Communication Skills

  • o   Active Listening

  • o   Asking Questions

    Suspending Frame of Reference

    Stereotypes

    Giving Undivided Attention to Others

    Leadership

  • o   The Characteristics of a Leader

  • o   The Situational Leadership Model

  • o   Additional Information about Leadership Profiles

    Engaging Employees

    Alpha Leaders

    Developing a Service Management System

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Date and Time
Location

Ability Career Training

627 Main St. E Unit 102

Hamilton, ON, Canada

View Map

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