There are two realities or rules we must acknowledge.

Rule # 1. There will always be difficult people.

Rule # 2. Nice people like us have to deal professionally with Rule # 1.

Learn how to deal effectively, politely, and professionally with difficult people and their challenging behaviors in this information-packed webinar. Discover how to diffuse situations and regain control so that you can engage with challenging people in a more civil manner. Become more skilled and prepared to interact with others…and succeed!

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