Dealing With Difficult People - Westlock

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Dealing With Difficult People - Westlock

Learn to work with challenging people by understanding how we behave and how we can influence others effectively.

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Community Futures Tawatinaw Region 10611 100 Avenue Westlock, AB T7P 2J4 Canada

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About this event

  • 6 hours
  • Mobile eTicket

Learn to work with challenging people by understanding how we behave and how we can influence others.

Join us for a one-day workshop to explore how a better understanding of ourselves and of others can help turn difficult situations into opportunities for growth.

You'll leave with skills and confidence to handle disagreements better, manage employees more effectively, and lead even the most challenging conversations.

What Will Students Learn?

  • Recognize how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations

What Topics are Covered?

  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly

Learn to turn difficult conversations into opportunities. Sign Up Now!