Actions and Detail Panel
Dealing with Difficult Situations – Part 2
Sat, 3 December 2016, 9:00 AM – 3:30 PM CST
Note: Having attended previous workshop on November 7, 2015 is not required. All are welcome!
Dealing with difficult people and situations is stressful and yet there are expectations that we have of each other that support healthy functioning work teams. There is also center expectations of parents/guardians of the children you serve that at times need to be reinforced. These difficult conversations can be high stakes given the potential impact on your working relationship. This training will give you ways of addressing problematic behaviour from other adults.
This practical, highly interactive workshop will explore ways to provide feedback that supports a positive, healthy environment.
Through this workshop you will:
- Learn to initiate 4 conversations that result in behaviour change while maintaining relationships
- Understand and empathize with people who are struggling and still hold them to expectations
- Be prepared to respond to a variety of defensive reactions (i.e. anger, silence, crying)
- Be confident in knowing when and where to have difficult conversations and how to explore the cause
- Know how to adjust conversations when speaking to someone who is direct/ blunt as well as those who are indirect/sensitive (adding art to the science).
Facilitator: Janet Schmidt, M.ED., mediates, coaches and trains people in the workplace. Janet has developed over 20 days of training specifically for the workplace, has taught at several Universities in Canada and worked internationally on a long-term assignment and on a consulting basis. Her passion is to help people build their capacity to find their voice so they can suffer less and so people and workplaces can learn and grow.
Note: Lunch is on your own. There is a food court on the main floor of the building. We do have a microwave and fridge available for people who prefer to bring their own lunch.