$2,495

Design Thinking & Customer Experience for Public Sector Leaders

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56 Sparks St, Suite 300

56 Sparks Street

Ottawa, ON K1P 5A9

Canada

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Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Event description
Design Thinking builds leadership capacity and drives innovation.

About this Event

For the public sector to be truly innovative, a design-led approach to innovation must be embedded from the top down. When leaders embrace design thinking, change is rapid and has a significant impact on the success and culture of teams and to that end, executive-level buy-in is critical; emphasizing the need for executives to both understand and support design-led innovation.

The Spring2 Design Thinking for Public Sector Leaders session will build leadership capacity by giving leaders the tools they need to focus their teams around the needs of the end-user. By understanding the end-user and embracing an experimental and iterative approach, you will be able to guide your team towards shaping or improving a program, policy, or service using data, empathy, rapid prototyping, and iteration.

Throughout this two-day course, participants will build on real-life challenges using design thinking case studies that ensure the tools and methodology taught are immediately applicable in the workplace.

What You’ll Learn:

- How to build and assess innovation capacity among teams

- What needs to be considered to effectively lead teams delivering on customer experience

- Innovative approaches to policy design and service delivery to better address the needs of citizens and drive public sector innovation

Who Should Attend:

Public sector leaders who are leading or participating in policy development, service design/delivery, transformation or change management initiatives.

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Date and Time

Location

56 Sparks St, Suite 300

56 Sparks Street

Ottawa, ON K1P 5A9

Canada

View Map

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

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