$147 – $197

Design to Delight - Customer Journey Mapping Workshop

Event Information

Share this event

Date and Time

Location

Location

Waterfront Hotel

2020 Lakeshore Road

Burlington, ON L7R 4G8

Canada

View Map

Refund Policy

Refund Policy

No Refunds

Event description

Description

Is your Customer Experience happening by Default or by Design?

Join us for this highly interactive workshop presented by Crystal D'Cunha, Chief Experience Officer of The INSIDE View Inc. Where you will learn how to IGNITE, EXCITE and DELIGHT both your employees and your customers for life!

Mastering Customer Experience can be easy to talk about but challenging to deliver on. With technology and innovation profoundly impacting the world of consumer experiences, it is essential for businesses to understand how to integrate tools, techniques, and humans into our customers' experiences.

Get out of your office and immerse yourself in this highly interactive session. Learn leading-edge approaches to customer experience (CX) management by using customer journey maps. This workshop will provide you with the solid foundation required to gain the most value from those tools.

Every customer is on a journey, yet companies treat each customer interaction differently. Consistency in service is often the most significant challenge. What we do with one customer we may not be able to do with another. However, we still want both customers to leave with a consistent feeling of wanting to do business with us again! To improve the customer's experience, organizations must understand and cater to their customer's entire journey, before, during and after they engage with your organization.

Customer Journey Mapping is an incredibly useful exercise for businesses to understand and improve the emotional journey their customers travel. To truly impact the customer experience for the better, action must be taken. The holy grail of CX is about custom, relevant, and emotional experiences tailored at the individual level.

Find out how The INSIDE view helps small and medium-sized businesses reach every customer in a personal way.

This workshop is ideal for Business owners, executives, as well as individual contributors who are responsible for your customer's Experience in your business. We use a combination of presentations, and interactive exercises to help attendees learn how to best use customer journey mapping.

During this workshop, attendees will learn to:

*Design the ideal client personas, and why it is so critical to start with specific personas.
*The preparation needed for Journey Mapping your particular customer's experience.
*The methodology for analyzing the emotional experience a customer has with your brand before, during and after the customer experience.
*How to identify moments of truth that can change the trajectory of the buying experience.
*What needs to happen to ensure you win and keep customers who are loyal for life!
*Learn best practices in employee and customer Journey Mapping from leading-edge organizations.


Who should attend?
This workshop is ideal for executives as well as individual contributors who are responsible for improving customer experience and are looking for a more visual and interactive approach to gain buy-in from their team!

Why should you attend?
Because the Customer Experience is the only differentiator in today's Experience Economy!

In everything you do, you must always consider the customer Point Of View.

Don't miss this highly interactive workshop presented by Crystal D'Cunha, Chief Experience Officer of The INSIDE View Inc. We look forward to seeing you there!

Feel free to pass this along to other passionate CX leaders!

Share with friends

Date and Time

Location

Waterfront Hotel

2020 Lakeshore Road

Burlington, ON L7R 4G8

Canada

View Map

Refund Policy

No Refunds

Save This Event

Event Saved