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Effective Communication with the Dental Team and Patient

Ontario Dental Association

Friday, 3 February 2017 from 9:00 AM to 3:30 PM (EST)

Ticket Information

Ticket Type Remaining Sales End Price * Fee Quantity
ODA Dentist 38 Tickets 31 Jan 2017 $165.00 $0.00
ODA Dental Staff 19 Tickets 31 Jan 2017 $165.00 $0.00
* Prices include GST/HST

Share Effective Communication with the Dental Team and Patient

Event Details

Are you a dentist needing to enhance communication skills amongst your dental team as well as your patients? The ODA is offering a full day workshop designed to teach and advise the dental professional how to communicate with their dental team in order to increase patient satisfaction and their needs for a dental experience. This course will offer a step by step guide on how to deepen the patient relationship with rapport, trust and clarity of treatment plan and financial agreements.   

Learning Objectives
Through a combination of lecture and small group activities, by the end of this session, participants will be able to learn: 

  • What is communication and why is it critical for practice success
  • Seven key human needs of a Canadian dental patient
  • Steps of relationship and how to do a case presentation of co-involvement

ü  Initial contact—establishing rapport

ü  Dental examination –establishing trust

ü  Discussing treatment options- key words and listening

ü  Presenting financial arrangements -- Tips for discussing patient finances

ü  Asking for a decision and follow up

ü  Handling insurance limitations and financial agreements

  • How to handle difficult patients, including:

ü  Overcoming objections --When they push-back on a treatment plan and/or refuse treatment

ü  When they ask for a discount

  • Defining patient satisfaction and value of survey
  • Communication systems for the dental team

Lisa Philp, President of Transitions Group North America 

Seminar Details
Registration and continental breakfast: 8:30 AM – 9:00 AM
Seminar Duration: 9:00 AM – 3:30 PM
Note: Continental breakfast, lunch and breaks are included

This workshop qualifies for 6 CE points, Category 3


  • ODA Dentist Fee: $165.00 (includes HST)
  • ODA Dental Staff: $165.00 (includes HST)

 Note: Registration is online only

Questions: Contact Richard Pita, Program Coordinator - Member Education, at 

Cancellation Policy
Cancellations received in writing up to 7 business days (by February 25th) prior to the event will be given a full refund. No refund or credit will be issued for cancellations received less than 6 business days prior to the event. The ODA reserves the right to cancel seminars as the result of unforeseen circumstances or insufficient advance registration. In the event of such a cancellation, we will provide a full refund but, regrettably, cannot accept responsibility for out-of-pocket costs incurred due to the cancellation.


Support for the ODA Practice Management Seminar Series is provided by Scotiabank

Have questions about Effective Communication with the Dental Team and Patient? Contact Ontario Dental Association

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When & Where


York Region, Ontario

Friday, 3 February 2017 from 9:00 AM to 3:30 PM (EST)

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Effective Communication with the Dental Team and Patient
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