Registration: 1 Day from 9:30am to 4:00pm via ZOOM Video Conference

Shop stewards and union officers support members through all kinds of problems. Sometimes those problems feel intractable. This course will explore strategies for managing conflict and finding a path to satisfactory resolution. We will work through your competing obligations — to individual members, to the broader membership, to the union itself — and how to balance them. You will gain understanding of your obligations to members under labour, human rights, and privacy law and how to meet those obligations even in challenging circumstances. The course will also address how to protect the union from liability in particularly difficult, high-conflict situations.

Instructor: Susanna Allevato Quail, Allevato Quail & Roy

Susanna Allevato Quail is a partner at Allevato Quail & Roy where she practices labour, human rights, and regulatory law. She has experience representing unions and workers across the public and private sectors in arbitration, labour board, human rights tribunal, and court proceedings. Her pro bono work focuses on migrant worker rights and trans equality, and she has litigated precedent-setting cases in these areas. She brings a strong social-justice lens to her work and draws on her experience as a union activist prior to becoming a lawyer.

Any materials and zoom link will be forwarded a few days prior to class.