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Effective Workplace Communication

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Bridging Immigration and Employment: Effective Workplace Communication

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This session is a two-part webinar discussing various areas of communication to help you develop tools for effective workplace communication.

The afternoon session runs from 1:00PM-4:30PM and will cover two topics: How to Receive and Interpret Feedback and Managing Conflict in the Workplace.

How to Receive and Interpret Feedback

Hosted by Geralyn L'Heureaux, Employment Specialist at Teamworks Career Centre

Geralyn has worked with Teamworks Career Centre since 2016 and has found a new passion in empowering clients in finding and maintaining employment. She enjoys Career Coaching individuals, facilitating workshops in the programs, and connecting with employers to promote win-win opportunities for both the employers and Teamwork clients. Geralyn has a diploma from Lethbridge College in Renewable Resource Management, focusing on Enforcement, which led to many years working with Alberta Fish & Wildlife, Alberta Parks, and Alberta Forestry. She then obtained a Bachelor of Education from the University of Lethbridge and brings over 25 years of professional education experience and is enjoying transiting her teaching skills into the career development field.

Effective and meaningful communication in the workplace is paramount for a satisfied work life, the success of the team and the business. Therefore, it is important to have a work environment in which you are prepared to receive, interpret, and respond to feedback. Many employers will have some type of structure for collecting feedback throughout the workday.

In all areas of our lives feedback is crucial for good or bad, it shapes our self-perception and our relations in both our personal and work life. The ability to properly receive, interpret, analyze, and respond to feedback at work can cause employees to be rewarded or let go. How we view ourselves, how others view us and our workplaces, is based on our ability to appropriately handle facts and emotions. However, the way in which feedback is both conveyed and received, including whose and what feedback we decide to focus on, can be pivotal to successfully start, grow and maintain ourselves as engaged employees and to satisfy customers

Managing Conflict in the Workplace

Hosted by Catherine Hunt, Career Coach at Teamworks Career Centre

Catherine’s work experience is diversified and includes a wide variety of clients with a variety of needs. She loves to facilitate workshops geared to support job seekers in finding and maintaining employment. Her background includes career coaching, career counselling, and public facilitation. She is also a published author and has her Qualified Mediator (Q.Med ) Designation and Conflict Management Program through ADR Institute and ADRIA partnered with SAIT, along with a Special Needs Diploma from the University of Calgary. Catherine has been with Teamworks Career Centre since 2019. Facilitating healthy communication in both the home and workplace is of special interest to her.

Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, have an increase in absenteeism and decrease in productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance. This workshop will give you some tools to help you work through conflict in a more purposeful and meaningful manner. Much of the conflict in the workplace comes from misunderstandings in communication, having some tools to effectively communicate and understand each other is essential in working through conflict. You cannot control how people speak to you; however, you can control how you choose to respond.

The evening session runs 6:00-9:00PM and will cover two topics: Foundations of Intercultural Competence and Navigating Workplace Relationships and Expectations.

Foundations of Intercultural Competence

Hosted by Alana Johnson, Norquest Rural Routes Initiative

Alana Johnson has been active in English language learning for 15 years. Alana worked for many years as an instructor as well as a Workplace Essential Skills Specialist. Alana currently works with the NorQuest Rural Routes Initiative, and is a Southern Alberta co-chair for the Alberta Teachers of English as a Second Language.

During this workshop, participants will develop an understanding of intercultural communication and be introduced to the role of a cultural bridge. Participants will also learn key terms related to intercultural competence, and get connected to further resources.

Navigating Workplace Relationships and Expectations

Hosted by Darlene Baker, Career Coach at Directions for Immigrants

Darlene Baker has been a Career Coach/Study group Facilitator at Directions for Immigrants for the past 12 years. During this time, she has worked with Immigrant professionals from multiple professional backgrounds, assisting them with all aspects of job search and helping them prepare for professional licensing exams. Darlene has previously worked as an Operations and Deployment Manager at TELUS communications.

During this workshop, participants will learn about formal and informal relationship building in the workplace. Topics will include workplace behaviors, informal workplace interactions, and workplace culture in Canada.

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