Elevate Hospitality Leadership: Kelowna’s Intensive 1 Day Program

Duration: 1 Full Day (8 Hours)

Delivery Mode: Classroom (In-Person)

Language: English

Certification: Course Completion Certificate

Credits: 8 Training Hours

Refreshments: Beverages, lunch, and afternoon snacks provided

Course Overview:

Kelowna is one of Canada’s most popular travel destinations, with a thriving hospitality and tourism industry that requires leaders to excel in guest service, operations, and innovation. This 1-day workshop is designed for hospitality professionals who want to sharpen leadership, service quality, and business management skills. Through case studies, role-plays, and strategy sessions, attendees will gain tools to drive guest satisfaction, motivate teams, and adapt to global tourism trends—all tailored to Kelowna’s unique tourism ecosystem.

Learning Objectives:

• Lead and inspire hospitality teams effectively. 
• Deliver exceptional guest experiences and service recovery. 
• Streamline operations with tech and leadership tools. 
• Build strong branding and tourism marketing strategies. 
• Incorporate sustainability practices into hospitality management. 

Target Audience:

• Hotel and Resort Managers 
• Tourism and Destination Leaders 
• Hospitality Business Owners 
• Frontline Supervisors and Guest Service Managers 
• Hospitality Entrepreneurs and Event Planners 

Why Choose This Course?

This workshop blends global hospitality leadership best practices with Kelowna’s thriving tourism scene, ensuring a practical and locally relevant learning experience. Delivered by hospitality industry experts, the program combines case studies, role-playing, and innovation simulations for maximum skill-building. 

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Special Group Offers: 

• Register as a group of 3+ and save 10% 

• Register 10+ and save 15%

Want to bring this Hospitality Leadership Workshop directly to your team? We offer onsite delivery, fully tailored to your team’s needs, property type, and brand identity. This in-house option saves time, cuts costs, and enhances teamwork, making it easy to implement guest service improvements, operational efficiency, and marketing strategies without disrupting daily operations. 

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com