Many Service Management and CMDB improvement programs fail when staff struggle to apply a best practice theory to daily work activities and new processes. Simulations can help organizations translate theories into practice by allowing teams to see, feel, and experience what service management can mean for them. It will also create buy-in and capture pragmatic suggestions for any service improvement initiative. Simulations allow people to understand roles and processes in a risk-free environment, without worrying about being evaluated or making mistakes.

This is a simulation-based executive event focused on Service & Operations Management that provides key stakeholders visibility into real-world scenarios and understandings of the associated implications. Those scenarios include both IT and business roles and is intended to showcase how to break-down silos with the goal of continuous service improvement.

The simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective. The iterative nature of the ‘rounds’ is based around the experiential learning cycle theories of David Kolb. In addition, the experience continues between rounds through defined service transition phases requiring the participants’ engagement in planning for strategic and operational continuous service improvements.

This event is EXECUTIVE level and exclusively for invited guests of SuMO.