Emotional Intelligence (EI) is the general term for a field of study that is relevant to us all, because it relates to important skills we use every day. These skills – how well you know and manage yourself, how well you deal with others – are now emerging as the single most important determinant in your success. In a business setting these personal, social, and managerial and leadership skills form the core of what separates star performers from the rest of the pack.

Upon completion of this course you will gain an understanding of:

• EI and how this applies in your personal and professional life
• The impact of moods in the workplace
• The Biological response to emotions
• History of Emotional Intelligence
• EQ vs. IQ
• Your own Emotional Quotient using a Self-Assessment tool
• How to improve your own EI Competencies
• Self-Awareness
• Self-Management
• Motivation
• Empathy
• Social Skill

This course is very interactive and uses various exercises to demonstrate the importance of Emotional Intelligence and to enhance your learning experience. Come prepared to learn about yourself, others and have fun!

Facilitator: Rita Trudeau