£570

Multiple Dates

Experience Mapping

Event Information

Share this event

Date and Time

Location

Location

The Biscuit Factory

100 Drummond Road

London

SE16 4DG

United Kingdom

View Map

Event description

Description

In this course, you will learn how to research, capture and analyse experience journeys for customers and users. And then learn how to translate these insights to design improvements. It is evident that researching, mapping and designing for the complete product lifecycle, from initial product awareness to their recycling or service cancellation, is a critical factor in the success of products and services.

WHAT YOU WILL LEARN

In this course, participants will acquire up-to-date knowledge and skills to

  • Learn what experience mapping of customer and user journeys is
  • Gain an understanding of Experience Mapping Techniques and Principles
  • Test your experience journeys with end users
  • How to use experience maps as a tool for organisational change

Hands-on exercises will be used throughout the training session.


All our courses are inclusive of lunch.

Cancellation Policy

We understand that the unexpected does happen sometimes. If you need to cancel your course then we will issue a full refund if you request a cancellation more than 4 weeks in advance of the start of your course(s). We provide a 50% refund for cancellations between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date. Instead of a refund, we can also register you for our courses at a later date. Please contact us to discuss.

In the unlikely event that we do not attain a minimum class size of 4 participants, we will need to cancel the course. If this happens then we will inform participants 5 or more business days in advance of the course and we will issue a full refund to all registered participants. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.

Equal opportunities

Akendi is an equal opportunities organisation. If you have any special needs or disability that we need to cater for then please contact us.

Copyright and Recording

All Akendi course materials are copyrighted and owned exclusively by Akendi. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.

Akendi does not allow any audio / visual recording of any kind in our training sessions.

Share with friends

Location

The Biscuit Factory

100 Drummond Road

London

SE16 4DG

United Kingdom

View Map

Save This Event

Event Saved