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Facilitating Difficult Conversations

BC Public School Employers' Association

Thursday, May 2, 2019 at 1:00 PM - Friday, May 3, 2019 at 4:30 PM (PDT)

Registration Information

Registration Type Sales End Price Fee GST Quantity
Registration Fee 3d 20h 29m CA$525.00 CA$0.00 CA$26.25

Event Details

Course Description

Why can’t Bob and Mary just get along!

Leaders in the K-12 sector are often called on to intervene and resolve issues between staff who report to them. Doing so effectively requires assessing the situation, creating a safe environment and facilitating a problem-solving process between the parties.

This one and a half-day course will provide you with the basic concepts, skills and approaches needed to assist others to resolve issues and work more productively together.
You will learn how to lead others through a practical, collaborative process for identifying shared interests, resolving conflict and attaining mutually satisfactory outcomes. You will have opportunities to practice in a simulated environment to hone your conflict conversation facilitation skills.

Text & Resource Materials

Any course manuals or course material will be provided to you on the first day of class.


Fazal “Fuzz” Bhimji
Fuzz is an experienced educator, mediator and arbitrator. Fuzz is a faculty member at the JIBC, teaching and coaching courses in both conflict resolution and leadership. He also teaches for BCIT’s School of Business. Fuzz is currently a member of the Health Professions Review Board and the Employment and Assistance Appeals Tribunal. Fuzz has held leadership positions as VP of Labour Relations and President of the Canadian Air Traffic Control Association and has served on the Board of the Canadian Medical Discoveries Fund and the Canadian Science and Technology Fund. His focus is on helping teams reach their potential and find healthy ways to address conflict. Fuzz has Bachelor of Science, CMed & CArb, Certification as well as ConRes/Negotiation and 3rd Party Intervention Certifcation.

Debbie Craig
Director, Labour Relations, BCPSEA
Debbie is a seasoned practitioner with 20 plus years of experience in the field of human resources and labour relations. Debbie has worked for crown corporations and various public sector environments. Debbie worked for many years with the City of Vancouver in various HR andLR roles, including working as the Director of Labour Relations. Debbie joined the Education Sector in 2007 as the Director of Labour Relations for the Surrey School District. Debbie spent 7 years in her role with Surrey Schools overseeing the correct interpretation/application of several collective agreements, grievance and arbitration work, investigating allegations of employee misconduct and harassment, as well as participating in collective bargaining processes. Debbie joined BCPSEA in April of 2017 as a Director of Labour Relations providing advice and support to several member school districts as well as overseeing BCPSEA’s Learning Series. Debbie has a degree in liberal arts and in business from Simon Fraser University.

Travel Information

Travel, accomodation and other meal costs are at school district's expense.


If you have any questions, please contact Chanelle Mendoza at 604.730.4503 or




Have questions about Facilitating Difficult Conversations? Contact BC Public School Employers' Association

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When & Where

BC Public School Employers' Association
300 - 2889 East 12th Avenue
Vancouver, BC V5M 4T5

Thursday, May 2, 2019 at 1:00 PM - Friday, May 3, 2019 at 4:30 PM (PDT)

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BC Public School Employers' Association

BCPSEA is a full service employers' association and is the accredited bargaining agent for the province's 60 public boards of education, for unionized teaching and support staff in the British Columbia K-12 public education system. We provide a full range of human resource services with a focus on the development, coordination and facilitation of human resources best practices.

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