Actions and Detail Panel
Front Desk "VP First Impression"
Mon, 24 April 2017, 9:00 AM – 5:30 PM EDT
We judge a book by its cover, how is your front desk doing? Learn the skills to ensure that your customers are allways welcome into your place of business.
The training will cover the following topics!
- What has changed in our industry?
- What is your customer marginal net worth?
- The service gap!
- The importance of 5 Star Customer Service!
- The service mindset!
- Why empathy?
- How important is voice tone?
- The perfect greeting!
- Hold protocol!
- Voice mail!
- The meaning of words!
- Handling difficult clients!
Join us Monday, April 24, 2017
8:30am – Registration & networking
9:00am – Sharp, training starts
12:00pm – Lunch
13:15pm – Sharp, training starts
17:30pam – End of training
For questions please contact:
Event Trainer & Speaker