$499

Front Desk "VP First Impression"

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Holiday Inn Burlington

3063 S Service Rd

Burlington, L7N 3E9

Canada

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Description

We judge a book by its cover, how is your front desk doing? Learn the skills to ensure that your customers are allways welcome into your place of business.


The training will cover the following topics!

  • What has changed in our industry?
  • What is your customer marginal net worth?
  • The service gap!
  • The importance of 5 Star Customer Service!
  • The service mindset!
  • Why empathy?
  • How important is voice tone?
  • The perfect greeting!
  • Hold protocol!
  • Voice mail!
  • Credentialing!
  • The meaning of words!
  • Handling difficult clients!

Join us Monday, April 24, 2017

8:30am – Registration & networking

9:00am – Sharp, training starts
12:00pm – Lunch

13:15pm – Sharp, training starts
17:30pam – End of training

For questions please contact:

Marc Mousseau
Event Trainer & Speaker
marc@pozitivepracticemanagement.com

Tel: 844-244-6272

Refund Policy and 100% Money Back Guarantee

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Date and Time

Location

Holiday Inn Burlington

3063 S Service Rd

Burlington, L7N 3E9

Canada

View Map

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