Actions and Detail Panel
Giving Effective Feedback
Fri, 30 June 2017, 10:00 AM – 4:30 PM MDT
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.
This course will help you learn why the way we deliver feedback is important, how to deliver a message so that people accept it and make changes that may be needed and how to accept feedback that we are offered.
This workshop will help you:
Explain why feedback is essential
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Describe six characteristics of effective feedback
Provide feedback in real situations
You will spend the first part of the day getting to know other participants and learning what will take place during the workshop. You will also have an opportunity to identify your personal learning objectives.
To start, you will learn some key terms about feedback. You will also explore some situations where different kinds of feedback would be needed.
When providing feedback, you want to make sure that people are hearing what it is that you are saying. This session will help you make sure that the language that you use is descriptive and clear. Techniques on staying neutral will also be discussed.
This session will help you improve communication skills that are essential to giving good feedback, including questioning techniques, probing tools, and ways to manage your non-verbal messages.
Characteristics of Effective Feedback
Next, you will learn about the six characteristics of effective feedback. We will also share a framework for formal and informal feedback discussions. You will then apply your new skills to a case study and to examples from your own lives.
Receiving Feedback Graciously
Sometimes giving feedback is easier than receiving it! This session will give you some ways to receive feedback in a gracious manner.
Testing the Waters
The final session of this course will give you some hands-on practice with giving and receiving feedback.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.