Handling Crucial and Sensitive Conversations
This program will teach you to understand yourself, and others, in order to effectively respond to varying people and situations. It will also help you discover the coping mechanisms that work for you so you can expertly manage and communicate with individuals who are acutely angry and/or are escalating their anger, resistance or hostility. You will learn skills for creating alignment and agreement between individuals and teams by fostering open dialogue around important, emotionally charged, or risky topics — at all levels of your organization. By knowing how to speak and be heard -- while encouraging others to do the same — you’ll begin the evolution of the best ideas, make the high quality decisions, and then act on your decisions with conviction and commitment.