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How to Define and Measure Customer Success

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A Thinking Ape

1132 Alberni Street

#200

Vancouver, BC V6E 1A5

Canada

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Meetup: How to define and measure customer success
Location: A Thinking Ape
1132 - Alberni St #200

Date: Thursday, July 27th, 6:00pm - 9:00pm

Join us at A Thinking Ape HQ! Do you know about customer success? Customer success specifically focuses on engaging your customer base. Learn how to inform and work with your customers on utilizing your product to it’s full potential. Learn how other companies are driving customer success to define and measure their product KPI’s.

Who should attend:

If you want to know how you can engage your customers into creating the best product or service possible, this event is for you!

Schedule:

6:00pm - Doors open, open networking
6:15pm - Opening statement, customer service meetup group
6:20pm - Speakers introduction and topics coverage
6:30pm - Fireside chat begins
7:15pm - Q&A - questions asked by audience
7:45pm - Audience collaborative questions and networking
8:00pm - Networking until 9pm
9:00pm - Doors closed

Speakers:


Kendra Moroz - ZenHub
Head of Customer Success

As Head of Customer Success at ZenHub, Kendra helps teams like NASA, Microsoft, Samsung, and Adobe establish fast-moving business processes so they can inspire and innovate, creating phenomenal things we know and love. She’s a professional in project and product management, strategic business goal-setting, and customer engagement. Specializing in first user experiences, Kendra is a champion of advocating for the voice of the customer in all user experiences, with a passion for creating delightful moments. In her spare time, Kendra a strategic business advisor for new startups, and can be found experimenting with food or adoring her cat Mika.

Jonas Stanford - Unbounce
Director of Customer Success

Jonas is a customer focused Leader and Process Innovator with a proven track record of developing High-Performance Teams. Over 10 years of Leadership and Team Building experience. Approachable management style that focuses on coaching, encouragement, guidance and mentorship. Analytical and strategic decision maker.

Eric Klimuk - Supportbench
Founder and CEO

Eric is a seasoned customer service veteran and has worked in a multitude of technical support roles including front line, backline, management, professional services, and operations. Eric previously worked at Sophos, a faced paced security company within the global support operations team. Within the operations team, Eric created the internal customer service platform and external facing portals that is still used today by hundreds of engineers and thousands of customers.

Nazar del Rosario - A Thinking Ape
Head of Player Experience

Prior to joining A Thinking Ape, Naz was previously employed by Graycon Group and Sophos. Naz is a hardcore gamer with an IT consulting and technical support background. He’s worked in a variety of environments and a variety of products. He’s built a support team from the ground up and is responsible for customer relations for all of A Thinking Ape’s products.

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Date and Time

Location

A Thinking Ape

1132 Alberni Street

#200

Vancouver, BC V6E 1A5

Canada

View Map

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