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How to handle irate customers in an omni-channel environment

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MLSE LaunchPad

259 Jarvis Street

Toronto, ON M5B 2C2

Canada

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"How to handle irate customers in an omni-channel environment"

Reserve now for this complimentary GTACC morning event. Space is limited to the first 50 people who register.


Your customers can use multiple channels to contact you, such as Facebook, Twitter, web chat, email and/or over-the-phone. However this makes the stakes even higher since your entire customer base could be watching on social media. It is like, "Doing customer service on-stage" according to one omni-channel customer care Director.

With so much at stake, find out how to balance "high touch" and "high tech" to help your irate customers, no matter which channel they use to contact your organization.

You will hear from Mike Aoki, ranked as one of the “Top 50 Customer Service Thought Leaders on Twitter", as he outlines specific customer service skills for each channel. He is the President of Reflective Keynotes Inc. (www.reflectivekeynotes.com ), a Canadian training company that helps contact centres improve their customer service results, Mike is also a columnist with Contact Management and Contact Center Pipeline magazines.

You will also hear from a panel of experts, as they discuss how advances in technology can help your team ensure a seamless customer experience. Find out how to equip your Agents with the latest technology to handle irate clients.

Join us on Sept. 28 and get the answers you need!

Date: Thurs., Sept. 28
Time: 8:30-10:45 AM
Location: MLSE LaunchPad, 259 Jarvis St., Toronto ON M5C 2B2
Cost: complimentary event

Special thanks to NPower Canada (http://www.npower.org/Our-Locations/Toronto.aspx) for sponsoring this event. NPower Canada is a Toronto based non-profit that trains young people for future contact centre Agent roles.

Reserve your seat now for this complimentary GTACC morning event. Space is limited to the first 50 people who register.

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Location

MLSE LaunchPad

259 Jarvis Street

Toronto, ON M5B 2C2

Canada

View Map

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