How To Have THAT Conversation

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How To Have THAT Conversation

This workshop is all about how to have difficult conversations and how to deal with difficult people.

When and where

Date and time


Volunteer Victoria 602-620 View Street Victoria, BC V8W 1j6 Canada

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Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

About this event

  • 2 hours
  • Mobile eTicket

You know the conversations. The ones that make you pause or even avoid entirely (maybe it/they will go away!!). Unfortunately, they are also the conversations that, if they do not happen, can turn into something much worse!

By addressing concerns early, you stop them from developing into something worse and you will build stronger, more resilient relationships.

In this in-person interactive enjoyable workshop, participants will:

• Learn how to pick the best time to have your conversation and how to start things off right.

• Find out how to avoid defensiveness using a proven model.

• Develop useful skills that will help you along the way to better outcomes


Lane Sherman is a trainer, speaker, and consultant working primarily with change, leadership development, and systems/processes/tools for building healthy organizations. Lane has an MA in Leadership and Training from Royal Roads University, is a certified mediator (JIBC), and is the author of “The Keys to Collaboration; How to build a great team or fix the one you’ve got”. Lane primarily works in both the public and private sectors however throughout his 20+ year career he has offered his time to support non-profit organizations delivering important services in our communities. He is currently working with Seniors Serving Seniors, a Victoria-based non-profit organization, as their Volunteer Education Coordinator.