Why Attend a Presentation about Usability and Operations Procedures?  

Our presentation focuses on creating safer operation procedures, standards, guidelines and technical manuals. You will learn why we use the sciences of human cognition, learning and behavior patterns as well as psycholinguistics to drive and guide the behavior of users to keep them safer.

We'll review the principles underlying Usability Mapping and how you can create safer documentation faster and cheaper than traditional technical writing.

If you write anything to help anyone get something done, or manage teams that do, this presentation is for you.

What Will You Be Learning?

1. User Behavior is not Reading Behavior - Know the difference and why it matters.

2. Bullets and Notation - How to engineer bullets to communicate to Users.

3. Users Reading Grade Level (RGL) - How to test and manage it.

4. Signoffs are not doing what you think they are doing - Know when to use signoffs, and why.

5. Document Foundations - What a strong document foundation can accomplish.

6. Procedures are not trainers - Procedures must be engineered to perform, not educate.

Additional Details:

This event is hosted by CAT-i and presented by Mike Hanna. It's a 40 minute presentation with plenty of time for questions afterward. 

OUR VISION: We envision the day when professionals anywhere in the world only use procedures that follow the sciences of human cognition and behavior.