Human and Organizational Performance

HOP (Human and Organizational Performance) is based on five principles that shape and influence the way organizations think, act, view success, and respond to failure. These five principles are integrative and work together to change the way we think about work and how to improve it.

This one-day workshop is divided into 3 separate though connected topics that are designed to help build your knowledge, understanding, and assist you in integrating the HOP principles within your organization.

Part 1: Safety in the ‘new normal’

In this section we will explore:

• The origins and successes of conventional safety
• The unintended consequences of conventional safety
• Complexity, systems, and the need to evolve

Part 2: The Five Principles of HOP

In this section we will explore what the five principles mean in practice:

1. Human Error is Normal
2. Blame Fixes Nothing
3. Learning Is Vital
4. Context Drives Behaviour
5. How You Respond to Failure Matters

Part 3: Ways to operationalize HOP in your organization

In this section we will explore how the HOP principles:

• Increase the organizational ability to learn and improve
• Help us evolve into a better definition of ‘safety’
• Help move us towards highly reliable and resilient performance

Brent Sutton is well regarded as a safety coach and for taking organizations on a learning journey to understand how people are seen as the solution, how to engage people and leverage their skills so that worker participation becomes a normal way of running an organization, where everybody benefits. Brent is the co-author of the best selling book on Learning Teams and host of the podcast show “The Practice of Learning Teams” and resides in Auckland, New Zealand.

Brent Robinson is an operational excellence advocate and has worked across operations, sales and product development functions in United States, Australia and New Zealand. Brent is the co-author of the best selling book The Practice of LearningTeams. Brent lives in Melbourne, Australia and has a passion for quality and safety that has driven his belief that the convergence of the two will drive better outcomes for any organization.

Jeffery Lyth is a well regarded innovator in workplace safety leadership. He helps organizations evolve their safety management practices by guiding their exploration and integration of the ‘new view’ of safety principles and to help them break through the performance plateaus associated with conventional views of health and safety. He is the owner of www.safetydifferently.com and resides in North Vancouver, British Columbia, Canada.

• Lunch is not provided
• Coffee, tea, and light snacks will be provided at start time and at AM and PM breaks
• Ticket price will increase by $100 on December 17