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ICT Interview Day 2018 - Business Cloud

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Location

Location

Seneca@York

70 The Pond Rd

Room S2151

North York, ON M3J 3M6

Canada

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Event description

Description

Business Cloud will be interviewing students from the following program(s):

- Computer Programmer(CPD)

- Computer Programming and Analysi(CPA)

- Honours Bachelor of Technology (BSD)

Please review the job posting(s):


Support Specialist


Type: Full-time, entry-level, salaried, paid vacation


Job Description
The Support Specialist is responsible for responding to, and resolving, support requests
from our clients, as well as actively engaging themselves to further their own technological
knowledge. The Support Specialist will be the main point of contact for all client issues, act as a
first responder in all support situations, and coordinate with their colleagues in order to solve
problems. This is an excellent opportunity for the right individual to join an actively growing
organization.


Responsibilities and Duties
● Monitor all support queues, act on problems, and resolve client issues.
● Triage calls and intake emails as required.
● Act on client on-boardings and off-boardings, following protocol to ensure accuracy
● Troubleshoot hardware and software issues in person and remotely
● Further knowledge by participating in regular training sessions and certification exams
● Train customers on how to make better use of the technology we support
● Other duties as required


Skills and Competencies
● Intermediate computer skills including: navigation, setup, and troubleshooting
● Familiarity with a variety of computer hardware and software, including mobile devices
● Excellent verbal and written communication skills, and dedication to customer service
● Basic knowledge of the G Suite set of products: GMail, Calendar, Drive, etc
● Ability to multi-task, problem-solve, and work in a fast-paced environment


Why Work For Us
Business Cloud is a managed technology partner serving small and medium-sized
organizations across Canada. Our focus is implementing cloud-first business technology so
that our clients can work in reliable, secure, and efficient environments, without worrying about
the infrastructure that makes this possible. We are a fast-growing, customer-focused company
that prides itself on being up-to-date with the latest technological trends and ideas.


If you are interested in applying for the above named position(s), make sure that you:

  • are enrolled in ANY of the above mentioned programs
  • you are completing your Program in 2018
  • register here for an interview; select a time slot

*You can register for a maximum of 4 interview time-slots*

In preparing for your Interview:

  • Research the organization you are interviewing for
  • Have your resume and cover letter reviewed by the resume clinic at Career Development - Drop In on Thursdays 10AM – 2PM & Fridays 1-5PM in S1611
  • Prepare for your Interview by attending an Interview Skills Workshop on April 10th , April 12th or April 23rd


Location

Seneca@York

70 The Pond Rd

Room S2151

North York, ON M3J 3M6

Canada

View Map

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