“Necessity breeds innovation.” That well-worn phrase became marching orders during the COVID-19 pandemic as publishers and booksellers scrambled to respond to ever-changing market conditions and a strained supply chain. Learn from a panel of pros across the supply chain, including logistics, metadata, customer relations, and marketing — what they did to adapt and what they will be incorporating into their workflows going forward.

Athmika Punja works closely with sales, fulfillment, and customer service on projects to improve the supply chain. Her team at Penguin Random House Canada covers customer operations, sales assistance, publisher operations, as well as co-op processes. Prior to her four years there, she was in operations at ECW Press for four years.

Eulalee Lumsden is the Data Associate at House of Anansi Press, where she manages bibliographic data. Eulalee started out at House of Anansi as the Cross Media Assistant and quickly became intrigued by ebook and metadata accessibility. Eulalee continues to be amazed at how much data one book can hold.

Jamie Broadhurst is Vice-President of Marketing for Raincoast Books, Canada’s largest book distributor. Jamie has taught in Simon Fraser University’s Publishing Department for the over a decade and is also a Director on the Vancouver Public Library Foundation Board.

In her role at Indigo, Pam Estabrook places books by Local Authors in their stores in Atlantic Canada, Quebec and Ontario. Pam started out working in their stores 23+ years ago and she's been working with Local books for the last 15 years. She is based in Dartmouth, Nova Scotia.

Dave Reynolds has been the Associate Category Manager, Local Authors – Western Canada for Indigo/Chapters/Coles since January 2016. Dave started with Chapters as a bookseller in 1997 and has held various positions in the stores and Home Office since that time. Before becoming a bookseller, Dave received a Diploma (Hons.) in Film & Video from the Southern Alberta Institute of Technology. Dave has written original short & feature length screenplays and has also directed and produced several short films. In his spare time, he likes to travel by bicycle.

Hannah Johnston is a Product Coordinator at BookNet Canada, where she works on the SalesData and LibraryData projects. Prior to joining the BookNet team, Hannah worked in various environments including public libraries, academic archives, and local museums. Books are her first love, and she has reached the maximum number of loans and holds at her local library on numerous occasions.

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