$449.10 – $599

Influencing Others Without Authority - Public Workshop

Event Information

Share this event

Date and Time

Location

Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

View Map

Event description

Description

In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.

Based on position and interest-based influencing methods from Harvard, participants will learn and practice influencing using the four step method of gaining attention, interest, commitment, and motivating action. This workshop uses interactive discussions, case studies, video reviews, team exercises, self-assessments, and practical action-planning exercises. Consequently, participants will develop more self-awareness, learn new productivity tools, and enhance their performance as negotiators of deadlines, schedules, resources, staff, budgets, pricing, product changes, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way.

Click here for more information about this program.

Share with friends

Date and Time

Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

View Map

Save This Event

Event Saved